Terms & Policies
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Terms & Policies
Terms & Conditions
Gorillamove Ltd (“Gorillamove”) is the licensed owner of the Gorillamove Co Ltd (“The Website”) and the Gorillamove - Online Grocery Shopping (“The App”). As a visitor to the Site or as a Customer you are advised to please read the Terms Conditions carefully. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms & Condition Document. These Terms apply to all visitors, users and others who access or use the Service.
Services of the site would be available at selected geographies & period which is mentioned on the website/ the app. The persons who are "incompetent to contract" within the meaning of the Bangladesh Contract Act 1872 including un-discharged insolvents etc. are not eligible to use the website. If you are a minor i.e., under the age of 18 years but at least 13 years of age you may use the website under the parental guidelines and the parent / legal guardian agrees to be bound by these terms of use and parents / legal guardians can transact on behalf of you for the products & service. If you are a minor, you are prohibited from purchasing any materials which are for adult consumption and the sale of which to minors is prohibited.
Privacy Policy
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to: Name including First & Last name, email, address, phone number, postal code, demographic profile (age, gender, occupation, address, etc.), and the information about the pages on the website you visit/access, the link clicks on the website, number of times you access the pages and browsing information. The information that we request is retained on your device or on our secure servers based on the app / the website. The information collected is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy. The app does use third party services that may collect information used to identify you. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at the website, unless otherwise defined in this Privacy Policy.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
License & Site Access
Gorillamove grants you limited access and use of the website/ the app and not to download or modify it or any portion of it, except with a written / electronic consent from Gorillamove. This doesn't include any resale or commercial use of the website/ the app or its contents; any collection and use of any product listings, description, or prices; any derivative use of the website/ the app or its contents; any downloading or copying or recording any form information (including any type of media, text, page layout, or form) for any purpose. The website/ the app or any portion of Gorillamove may not be reproduced, duplicate, copied, sold, resold, visited or otherwise exploited for any commercial purpose without written / electronic consent from Gorillamove. Any unauthorized use terminates the permission or license granted by Gorillamove, severe breach or disrupting behaviours may entail legal proceedings.
Pricing, Quantity & Quality
All the products listed on the website / the app will be sold at MRP unless otherwise specified. The price mentioned at time of ordering will be charged while delivery. We have made our best effort to display the true colour tone of all our products that appears on the website / the app. However, the actual colour tone you see depends on your monitor and we can't guarantee the same result over all monitors, so few of the products delivered may differ from the displayed image. We are bound to deliver the best quality items in the described quantity, if you have any issues, please contact the customer centre with the proof of evidence we will make necessary steps to resolve the issues within 48 hours of submission as replacement or refund based on customer interest. Customer & Gorillamove are only bound to enter into a legal dispute based on who is issuing an electronic or written ROFR (Right of First Refusal) with legit reasons.
Modes of payment
We accept the payments on these modes: 1, Payments can be made by Credit Cards, Debit Cards, 2, Cash On Delivery (COD) 3, bKash. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
As a customer, you have the right to cancel your order anytime up to the cut off time of the slot you have placed an order by cancelling in the website or the app calling our customer service. In case you made payment for the order, we will refund the same. Order cancellation in cut off time and at time of delivery is not entertained, if the delivery is kept delayed customers have the option to reschedule or cancel the delivery. As a Service provider, we have sole discretion to cancel any orders suspected with fraudulent transactions or any order or customers that defy the terms and conditions of using the service. For accountability we will maintain the data regarding all the negative listed transactions & customers, if needed we will be sharing the same with legal or concerned entities for further proceedings.
Return Policy
Replacement & Refunds
We have a simple and easy replacement policy; our customer can always make a claim for valid reasons. We make sure we deliver the high-quality products to you, still we expect rare scenarios of dissatisfaction regarding the defects, damages, freshness, quality, quantity, pricing & packing issues of received items where customers can report the case within 24 hours to our customer support team (within 6 hours for perishable products). Since we place customers first, we assure a full refund / replacement if the customer is not satisfied with the products. In case of refund, the amount will be credited to the same account or payment made.
Customer Obligations
All shoppers have to register and login to the website/ the app for managing accounts and placing the orders on the site. You have to ensure the details provided are correct and legit to make the services and communication better. By agreeing to the terms and conditions, the users agree to receive phone calls, messages, emails, deliverables, gifts and all means of informational & promotional communication in the details provided. Customers further authorise the Company to share / disclose the information to any third party service provider or any affiliates, group of companies, their authorised agents or third party service providers. The customer can opt out the promotional communication either on the “My Account” or by contacting the customer services. Customers are bound to accept the orders placed, pay for the same and be at the delivery location to receive the same. Customers can opt for the contactless delivery with online payment. If a customer is not available at location necessary arrangements shall be made to receive the order or they must reschedule / cancel before the cut off time based on the next availability. In the event of non-delivery of order based on misinformation or unavailability at delivery time (wrong address, wrong name, unreported unavailability, call unattended), customer is bound to pay for the cost incurred by Gorillamove, including delivery charge, cost of perishable goods and other expenses upon the rescheduled delivery. By placing an order, customers agree to be bound by accepting the product with condition, quantity, and price included in the product's description.
Log Data
We want to inform you that whenever you use our Service, in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device's details, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Updates to This Privacy Policy
Gorillamove may update the Terms & Conditions of use of the website / the app from time to time. Thus, you are advised to review this page periodically for any changes. In the event the updated terms & conditions are not acceptable to you, you may discontinue using the service, however if you continue to use the services, you shall be deemed to have agreed to accept and continue with the updated Terms & Conditions. The changes are effective immediately, after they are posted on this page.
Governing Law & Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of Bangladesh. The Courts of Bangladesh shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, shall be referred to an independent arbitrator who will be appointed by Gorillamove and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration Act of Bangladesh as amended from time to time. The arbitration shall be held in Dhaka. The High Court of Dhaka alone shall have the jurisdiction and the Laws of Bangladesh shall apply.
Copyright & Trademark
Gorillamove, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Gorillamove or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Gorillamove. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gorillamove. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Gorillamove, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
Customers agree to indemnify, defend and hold harmless Gorillamove, the Website, the App, its employees, directors, investors and their successors and assigns from and against any and all claims, damages, liabilities, losses, costs and expenses, including attorney's fees caused by or arising out of claims based on customers actions and inaction, which may results in any loss or liability to Gorillamove or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of customers obligations under this Terms & Condition or arising out of the customers violation of any applicable laws, regulations including but not limited to intellectual property rights, payment or statutory dues, taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other customers and infringement of intellectual property or others rights. This clause shall survive the expiry or termination of this user agreement.
These Terms & Conditions are effective until and unless any of the parties terminate the User Agreement. Customers may terminate this User Agreement at any time, provided that customer discontinue any further use of this site and its service. Gorillamove may terminate these Terms & Conditions at any time and may do so immediately without notice and accordingly deny customer access to site, such termination will be without any liability to Gorillamove. Upon any termination of the User Agreement by either customer or Gorillamove, Customer must promptly destroy all materials downloaded or obtained from the website / the app, as well as all copies of such materials whether made under the User Agreement or otherwise. Gorillamove's right to any comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the products already ordered from the website or any effective liability that may have arisen with the third party under this User Agreement.
Contact Us
To request to review or update your personal information or to otherwise reach us, please submit a request by email at support@Gorillamove.com. We will respond to you within 30 days.
Gorillamove Online Grocery Shopping
The online supermarket revolution is here and Gorillamove is taking over command! A new breed of state-of-the-art online grocery store in Bangladesh, Gorillamove, is now live and ready to serve all your home and personal needs. We have an array of world-class products across different categories of produce such as fruits & vegetables, oils & spices, rice & other grains, meat & fish, bakery & dairy, etc. On top of these, we also provide a number of checkout-ready items that include beverages, snacks, personal care products, baby & kids products, cleaning & household equipment, home & kitchenware, school & stationery and pet care products. Gorillamove is empowering your grocery shopping experience with high quality items, on-time delivery and an easy returns policy. Logging onto a website and choosing the items you want has never been easier. Our website is comprehensive yet fast loading and easy to use, enabling you to shop faster without any hassles and order right to your home in no time. Bid adieu to long waiting times, traffic woes and unprofessional service. Gorillamove has over 5000 products that are readily available to you in a matter of minutes. We guarantee same-day delivery and a trouble-free replacement policy which saves you time, money and effort. Logon today and purchase away! Our service is currently available in and around Dhaka.
How it works
Using Gorillamove is as easy as one, two and three. First and foremost, download the Gorillamove app or logon to the Gorillamove website where you can browse through various products or search for a particular item. An option to add products to the shopping cart is always visible on screen. Once you are done, you will be directed to the address and delivery screen which contains fields to input an address. Here, you will also be able to choose a suitable time for delivery. Soon after, you will be redirected to the payment gateway. Choose your method of payment, cash, card or e-wallets and then, simply, wait for your doorbell to ring! Gorillamove will deliver to your house the same day as your order. This lets you get on with the rest of your day's work without the need to rush to the nearby supermarket. Our fast delivery times also take care of unwanted hassles such as queueing at the counter, dealing with incompetent shop floor workers and fuel costs for traffic jams. PRECAUTIONS TAKEN AGAINST COVID-19 FOR THE SAFETY OF OUR VALUED GORILLAMOVE CUSTOMERS AND OUR STAFF The Covid-19 pandemic has disrupted the lives of people all around the world. It has confined us to our homes, limited our travels and has made accessing essential goods difficult. Gorillamove has risen to the occasion by taking quick action to make online shopping of essential goods easy. We have made available the online shopping feature to our community to enable increased access to groceries and household essentials safely from their home. We have always believed in safety and hygiene and even more so in these troubling times. We have taken it upon ourselves to update our already existing safety, health and hygiene measures. This is to ensure that our warehouse staff, our valued customers and delivery partners are all safe at all times. The measures taken are:
  • We check all our staff temperatures using infrared contactless thermometers daily.
  • We check temperature of our delivery partners before and after each delivery.
  • We have made sanitisers available at all entry and exit points at our warehouse.
  • It's mandatory to sanitise hands at every entry and exit point.
  • We have assigned a special cleaning team for sanitising and disinfecting our warehouse frequently.
  • Each of our delivery partners are provided with pocket hand sanitisers to clean after each delivery.
  • For our valued customers and staff, we have implemented a contactless transaction by making the mode of payment online.
  • We ensure that all items ordered are packed by our staff wearing mask and gloves.
  • We also ensure that all items delivered to you are Gorillamove brand sealed packages.
We are committed to ensuring the health and safety of our partners and our valued customers through these tough times. We appreciate the trust in us and ensure that we will continue to follow all the safety measures. We are committed to packing your groceries hygienically and delivering it safely to your doorstep. Let us continue practicing safety measures to beat this pandemic together!