Frequently Asked Questions

Have questions?
We are always here for you
You can find answers asked by other people. Or can contact us through phone!
Our customer service team is available 24/7. They can be reached at or via email at
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Gorillamove. Do write to us at with feedback — satisfied or not!
You can currently pay for your order on using the following modes of payment: Cash on delivery (COD) Mobile banking Cards
Yes it is absolutely safe to use your card on City Bank Limited has implemented a technologically advanced and 3D secure online payment gateway for all American Express, VISA & MasterCard card members. It means extra security for customers, thus making online shopping safer.
Customers currently have to pay a nominal, flat delivery fee of BDT 29 on all purchases. However, the rate may be subject to change at any time.
You can change your delivery address on our website once you log into your account. Click on “Select Location” at the top right hand corner and go to the “Add New Address” section to change your delivery address.
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Agent right from your door.
We dispatch orders instantly and our delivery service is open 24/7.
You can cancel the order that you have placed with Gorillamove prior to being in the Shipped status. In order to do that, go to ‘My Orders’. You will see an option to cancel your order under the main menu of your App or Website.
You can cancel or send back any product you have ordered while receiving them. How? Just check and re-check the items you have ordered, before our delivery agent leaves your door. If you find an issue with a product after the delivery agent has left, please reach out to our customer support agents 24/7 for an ensured satisfactory outcome.
Yes, 24/7! In order to order at Gorillamove via phone, please call at . Our customer support agents will ensure you receive your desired order right on time.
In order to contact our customer support agents or raise any complaint, please call at . Our customer service agents will immediately respond to your inquiries and solve any issues you are facing.
We collect our Kachabazar products directly from their sources, from all over Bangladesh, to ensure authentic and quality products for our customers.
We deliver 24 hours, day and night, 365 days of the year.
We have a team of professionally trained delivery agents to ensure the best possible service to our customers.
Please email us at with the title Account Deletion Request, and we will delete your account promptly.

Your delivery charge is minimum