Frequently Asked Questions
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You can find answers asked by other people. Or can contact us through phone!
How and when can I contact customer support?
Our customer service team is available 24/7. They can be reached at or via email at firstname.lastname@example.org?
How can I give feedback on the quality of service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Gorillamove. Do write to us at email@example.com with feedback — satisfied or not!
What are the modes of payment accepted on your site?
You can currently pay for your order on gorillamove.com using the following modes of payment: Cash on delivery (COD) Mobile banking Cards
Is it safe to use my credit/debit card on Gorillamove?
Yes it is absolutely safe to use your card on Gorillamove.com. City Bank Limited has implemented a technologically advanced and 3D secure online payment gateway for all American Express, VISA & MasterCard card members. It means extra security for customers, thus making online shopping safer.
How much are the delivery charges?
Customers currently have to pay a nominal, flat delivery fee of BDT 29 on all purchases. However, the rate may be subject to change at any time.
How do I change/add delivery info?
You can change your delivery address on our website once you log into your account. Click on “Select Location” at the top right hand corner and go to the “Add New Address” section to change your delivery address.
What if I didn't like the quality of the products delivered to me?
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Agent right from your door.
When does Gorillamove deliver?
We dispatch orders instantly and our delivery service is open 24/7.
How do I cancel the order that I have placed?
You can cancel the order that you have placed with Gorillamove prior to being in the Shipped status. In order to do that, go to ‘My Orders’. You will see an option to cancel your order under the main menu of your App or Website.
What is your refund policy?
You can cancel or send back any product you have ordered while receiving them. How? Just check and re-check the items you have ordered, before our delivery agent leaves your door. If you find an issue with a product after the delivery agent has left, please reach out to our customer support agents 24/7 for an ensured satisfactory outcome.
Can I order over the phone?
Yes, 24/7! In order to order at Gorillamove via phone, please call at . Our customer support agents will ensure you receive your desired order right on time.
How do I contact customer service or raise a complaint?
In order to contact our customer support agents or raise any complaint, please call at . Our customer service agents will immediately respond to your inquiries and solve any issues you are facing.
How are you sourcing your products?
We collect our Kachabazar products directly from their sources, from all over Bangladesh, to ensure authentic and quality products for our customers.
What are your delivery hours?
We deliver 24 hours, day and night, 365 days of the year.
How do you deliver?
We have a team of professionally trained delivery agents to ensure the best possible service to our customers.